FAQs for Staff

The answers to many of the frequently asked questions staff members have about technology (WebAdvisor, account activation, error messages, etc.) can be found in this section.  

In addition to these FAQs LLCC students, faculty and staff can access the Help Desk's extensive Knowledge Base by logging in to the Help Desk website at http://help.llcc.edu/userui/advisory_library.php.  Users will be prompted to enter their LLCC User Account information to access the Knowledge Base.  

If you are unable to find an answer in our FAQs or the Knowledge Base or need additional help, please contact the ITS Help Desk at 217.786.2555 or email us at hd@llcc.edu.




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Visit the Account Activation page where you will find directions to activate your account along with a step-by-step video.  You will need your Social Security Number and your LLCC ID Number.  After reviewing the instructions, follow the account activation link to begin activating your account.

If you need assistance, please contact the ITS Help Desk at 217.786.2555 or hd@llcc.edu.

The ITS Help Desk can be contacted by email or by phone.  Send an email to hd@llcc.edu. Please include a complete description of the issue you are experiencing or the type of assistance you need.  You can call us at 217.786.2555 (extension 62555 from campus phones). Callers will be presented with several options to choose from based on the type of problem you are calling to report.


Click HERE (the Help Desk application will open in a new browser window).
Log in using your LLCC credentials (the username and password you use for email, WebAdvisor, Blackboard and other LLCC network resources).

Fill out the form.  Be sure to include all relevant information to assist the technicians in resolving the problem quickly.

Click on the "Save" button.  Your ticket will be routed to the appropriate technician.  You will receive an email with your ticket information and a link to your ticket so you can monitor its progress or add additional comments to further assist your technician.

You can reset or change your password by following THESE instructions.  If you are unable to reset or change your password, please contact the ITS Help Desk at 217.786.25555 for assistance.

If you receive the error message that you cannot be uniquely identified, please contact Human Resources at 217.786.2259 to verify your personal information and make any corrections.

Please wait approximately 30 minutes after corrections have been made to your account before you attempt to activate your account again.

If you receive the error message "no email account is on file", you will need to contact the ITS Help Desk at 217.786.2555 for assistance.

Your LLCC ID Number (also called "employee ID number", "Colleague ID" or "student ID number") is a seven-digit number that uniquely identifies you in our system.  The number is unique to you and only you.  You can find your LLCC ID Number on your contract or pay-stub.

You use this number to activate your LLCC User Account which gives you access to WebAdvisor, Blackboard, Colleague, email, campus computers and other network resources.

If you are unable to locate your LLCC ID Number you can retrieve it from the Human Resources office or from a Registration Services Representative with a state-issued photo ID.  We cannot give this number out over the telephone or by email.

Learn what you need to know about printing at LLCC in our Printing at LLCC FAQs.  If you cannot find an answer to your question in our Printing FAQs, contact the ITS Help Desk at 217.786.2555 or hd@llcc.edu.

System Status

There are no current network or telephone problems or outages.