Code of Conduct

The Lincoln Land Community College Financial Aid office, in accordance with federal regulations, is committed to the highest standards of professional conduct. We are members of the National Association of Student Financial Aid Administrators (NASFAA) and follow its code of conduct.

  1. No action will be taken by a financial aid staff that is for their personal benefit or could be perceived to be a conflict of interest.
    • Employees within the financial aid office will not award aid to themselves or their immediate family members. Staff will reserve this task to an institutionally designated person, to avoid the appearance of a conflict of interest.
    • LLCC will not compile a preferred lender list for private loans.
    • A borrower’s choice of a lender will not be denied, impeded or unnecessarily delayed by the institution.
    • No amount of cash, gift, or benefit in excess of a de minimis amount shall be accepted by a financial staff member from any financial aid applicant (or his/her family), or from any entity doing business with or seeking to do business with the institution (including service on advisory committees or boards beyond reimbursement for reasonable expenses directly associated with such service).
  2. Information provided by the financial aid office is accurate, unbiased, and does not reflect preference arising from actual or potential personal gain.
  3. Institutional award notifications and/or other institutionally provided materials shall include the following:
    • A breakdown of individual components of the institution’s cost of attendance, designating all potential billable charges.
    • Clear identification of each award, indicating type of aid, i.e. gift aid (grant, scholarship), work or loan.
    • Standard terminology and definitions, using NASFAA’s glossary of award letter terms.
    • Renewal requirements for each award.
  4. All required consumer information is displayed in a prominent location on the institutional website(s) and in any printed materials, easily identified and found, and labeled as “Consumer Information.”
  5. Financial aid professionals will disclose to their institution any involvement, interest in, or potential conflict of interest with any entity with which the institution has a business relationship.