The ITS Help Desk provides support for classroom technologies and event technologies on campus. Instructors who need assistance on how to use classroom technologies should contact the Instructional Technology and Distance Education (ITDE) office at 217.786.2890 to schedule a training session.
For classroom support, all requests for equipment and services should be made at least 24 hours prior to the time the equipment/service is needed.
For event support and equipment needs please work with your event coordinator to give us seven (7) days advance notice in order to book your request.
When requesting services and equipment please keep the following in mind:
To make an equipment request for classroom support please contact the Help Desk at 217.786.2555 or firstname.lastname@example.org.
If you are having a problem with the audio, video, projection system or computer in your classroom, please contact the Help Desk at 217.786.2555 or email@example.com. In the event of technical difficulties, the following information must be provided to the Help Desk so they may better assist you:
There are no current network or telephone problems or outages.