911 Dispatcher CLASSES

Lincoln Land Community College is offering a hands-on 911 Dispatcher course.  The 90-hour course is designed for persons interested in dispatch positions with fire, police and emergency medical services organizations; individuals intending to take or retake the 911 test for employment at central dispatch centers; volunteer firemen or emergency services personnel; or those wishing  to upgrade their current dispatch skills.


The course includes the following skills training:

Overview of the profession                    
- Exploring the profession                           
- Positions and duties                                 
- Police communications                            
- Fire communications                                
- EMS communications    

Call receiving
- Call-taking basics
- Difficult calls
- Handling emotions
- Confidentiality
- Safety in call taking
- Computer-aided dispatch                
 

Police dispatching                                    
- Organization of police agencies               
- Police call type guidelines                         
- Police radio                                               
- Terrorism guidelines                                 
- Glossary of police terms   

Fire dispatching
- The nature of fire
- Fire communications
- Fire apparatus
- Hazardous materials
- Glossary of fire terms                       

Emergency medical services                 
- EMD scope and responsibilities              
- EMD radio                                                   
- Medical conditions                                      
- Glossary of medical terms 

Keyboard skill development
- Data entry for keystroke speed
- Call information entry audio
- Call information accuracy/summary/recall

Skills training, development and assessment
- Multi-tasking
- Listening skills
- Information recall
- Audio visual coordination
- Keyboarding
- Emergency services knowledge

The course is based on the "9-1-1 Emergency Communications Manual," written and published by Sue Pivetta, a recognized emergency communications professional.

For more information, contact Donald Alwerdt at 786.2434 or donald.alwerdt@llcc.edu.