The Google IT Support Certificate is an instructor-led program that includes five courses covering troubleshooting, customer service, networking, operating systems, system administration and security — all the fundamentals needed to land an entry-level role in IT support. Whether you’ve been tinkering with IT or are completely new to the field, this program is for you!
- Technical Support Fundamentals
- Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense Against the Digital Dark Arts
Students will receive the Google IT Support Certificate upon successful completion, and courses are designed to prepare students to take the CompTIA A+ exam to achieve CompTIA A+ Certification.
Students will also have the option to enroll in ProTrain’s Career Development Soft Skills program during the October or November class or begin the program after completing the Google IT Support Certificate. This online, instructor-led program includes courses to help develop skills necessary for career success.
Dates and Location
Oct. 18, 2021-Feb. 21, 2022
Classes meet in-person at LLCC-Medical District, 130 W. Mason St., Springfield, on Mondays from 8:30 a.m.-3:30 p.m. and online Thursdays from 7-9 p.m.
- High school diploma or GED
- Have reliable computer and internet access
- All five courses must be completed with an 80% in order to earn the certificate
$2,995 (includes student materials and exam voucher, and ProTrain’s Career Development Soft Skills program).
LLCC alumni (earned a degree or certificate) are invited to enroll in the Google IT Support Certificate program at a discounted cost of $2,495.
The Google IT Support Certificate can be part of a work-based program for existing employees or to fill an IT staffing need. For more information on work-based programs, such as IT career internships or apprenticeship programs, please contact Brenda Elliott, director of work-based learning, at 217-786-2326 or firstname.lastname@example.org.