Google IT Support Certificate

customer at a desk asking employee at a front desk for tech support on his tablet
At a Glance

The Google IT Support Certificate is an instructor-led program that includes five courses covering troubleshooting, customer service, networking, operating systems, system administration and security — all the fundamentals needed to land an entry-level role in IT support. Whether you’ve been tinkering with IT or are completely new to the field, this program is for you!

Feb. 6-June 26, 2023

Classes meet in person Mondays, 8:30 a.m.-3:30 p.m. at LLCC-Medical District, 130 W. Mason St., Springfield, and online Thursdays, 7-9 p.m.

  • High school diploma or GED
  • Have reliable computer and internet access
  • All five courses must be completed with an 80% in order to earn the certificate
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Technical Support Fundamentals

  1. Bits and Bytes of Computer Networking
  2. Operating Systems and You: Becoming a Power User
  3. System Administration and IT Infrastructure Services
  4. IT Security: Defense Against the Digital Dark Arts

Students will receive the Google IT Support Certificate upon successful completion, and courses are designed to prepare students to take the CompTIA A+ exam to achieve CompTIA A+ Certification.

Students will also have the option to enroll in ProTrain’s Career Development Soft Skills program during the October or November class or begin the program after completing the Google IT Support Certificate. This online, instructor-led program includes courses to help develop skills necessary for career success.

The Google IT Support Certificate can be part of a work-based program for existing employees or to fill an IT staffing need. For more information on work-based programs, such as IT career internships or apprenticeship programs, please contact Brenda Elliott, director of work-based learning, at 217-786-2326.