Google IT Support Certificate

customer at a desk asking employee at a front desk for tech support on his tablet
At a Glance

The Google IT Support Certificate is an instructor-led program that includes five courses covering troubleshooting, customer service, networking, operating systems, system administration and security — all the fundamentals needed to land an entry-level role in IT support. Whether you’ve been tinkering with IT or are completely new to the field, this program is for you!

Feb. 6-June 26, 2023

Classes meet in person Mondays, 8:30 a.m.-3:30 p.m. at LLCC-Medical District, 130 W. Mason St., Springfield, and online Thursdays, 7-9 p.m.

  • High school diploma or GED
  • Have reliable computer and internet access
  • All five courses must be completed with an 80% in order to earn the certificate
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  1. Technical Support Fundamentals
  2. Bits and Bytes of Computer Networking
  3. Operating Systems and You: Becoming a Power User
  4. System Administration and IT Infrastructure Services
  5. IT Security: Defense Against the Digital Dark Arts

Students will receive the Google IT Support Certificate upon successful completion, and courses are designed to prepare students to take the CompTIA A+ exam to achieve CompTIA A+ Certification.

The Google IT Support Certificate can be part of a work-based program for existing employees or to fill an IT staffing need. For more information on work-based programs, such as IT career internships or apprenticeship programs, please contact Brenda Elliott, director of work-based learning, at 217-786-2326.